Shipping & Returns

Shipping

We ship our Oolong tea to every country served by Taiwan Post - See list below.

We offer Free Shipping by Air Parcel Post on orders over $60.

All orders are shipped from Taiwan. The cost of shipping depends on the weight and destination, as well as the chosen shipping method, but shipping costs are displayed in the shopping cart prior to checkout.

We attempt to ship all orders within 24 hours Monday to Friday and delivery time is from 1 to 2 weeks for most locations.

Depending on your country, duty and taxes may be applied to your shipment. You may have to pickup your package at your local customs office and possibly pay for duties and/or taxes.

There are no duty charges on packages to the USA or Canada.

Returns

All sales of loose tea and tea bags are final. To avoid misunderstandings regarding the taste or quality of our teas, we encourage you to order tea samples before making larger orders.

All sales of non-fragile accessories are final.

Fragile items such as tea pots which are damaged due to shipping may be exchanged if we are notified within one week of receipt.

Countries Served by Taiwan Post

This list is revised every few weeks. Please check again for updates.

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