We offer Free Shipping on all orders over $60.
We ship our Oolong tea everywhere in the world.
All orders are shipped by Air Parcel Post. The cost of shipping depends on the weight and destination, but you can use our
We attempt to ship all orders within 24 hours Monday to Friday and delivery time is from 1 to 2 weeks for most locations.
Optional shipping insurance is available by default, and can be declined by manually unclicking the Shipping Insurance option on the Payment Options page. Shipping insurance covers your order in the unlikely event that the package is lost or damaged. No replacements or refunds will be made without insurance.
All sales of loose tea and tea bags are final. To avoid misunderstandings regarding the taste or quality of our teas, we encourage you to order tea samples before making larger orders.
All sales of non-fragile accessories are final.
Fragile items such as tea pots which are damaged due to shipping may be exchanged if we are notified within one week of receipt.