All orders over $60 qualify for Free Shipping anywhere in the world!

Celebrating Ten Years!
m menu image  m home m cart



Don Croner

Great web site, wonderful service, and fabulous teas. Need I say more?

Superb newsletter

What a superb newsletter you sent me on the regions of Taiwan. I like detail and to do research on the teas I drink and have been looking for a good...

Thanks for the web site

I merely wanted to thank you for an informative and interesting website.
This is a superb site, full of useful and interesting information. ...

Arrived Safely

The Tea arrived safely just after Christmas and I am very impressed with your service. You have a new long-term customer! I am still working my way...

Looking forward to receiving the tea

I've just placed a new order and am beginning to feel that sense of anticipation that comes when you know something you love is coming your way. I...

Tea From Taiwan Reward Points

What is the Customer Reward Program?

The Customer Reward Program is our way to say "thank you" and reward our valued loyal customers by giving you points that can be redeemed against future orders.

Back to top

How does the Customer Reward Program work?

When you place an order, you gain 1 point for every dollar spent on products. Points are credited to your account as "Pending" or "Earned" and are listed in the "Reward Points" box in the upper right column.

Back to top

What is the difference between "Earned" and "Pending" points?

Earned points can be used for full or partial payment of an order during checkout. Pending points are converted to earned points 30 days after we receive your order.

Back to top

Are there any minimum and maximum requirements?

  • There is no minimum number of points required in order to redeem them
  • There is no minimum purchase amount required in order to redeem your points
  • There is no maximum amount of points you can redeem per order

Back to top

How can I see my points?

Once you log in to your account, the side box will list your pending and earned points. If you have items in the cart, their pending value in points will also be listed. Pending points are converted to earned points 30 days after we receive your order.

Back to top

How can I use my earned points?

When you go to checkout, you will see how many points you have earned, what their monetary value is and you will be asked if you want to use them for payment against your total. You may use your points, or you may continue accumulating them for future orders. Reward points never expire.

Please note that, you will have to select a payment method, even if the value of the points redeemed is enough to cover the total of your order. Proceed to the "Review And Submit Order" page and you will see the value of points deducted from the total of your order. Confirm the order and you will either be asked to pay for any remaining balance or you will see the order confirmation page.

Back to top

When will "Pending" points become "Earned" points?

Points are converted from "Pending" to "Earned" 30 days after we receive your order.

Back to top

When do my points expire?

Points do not expire.

Back to top

Are points awarded on shipping expenses?

No. You will appreciate that points are awarded to thank you for items you purchase. Shipping expenses are only money we collect and pay to the post office on your behalf.

Back to top

Do I earn points for items purchased with points redeemed?

No. You earn points for items purchased normally. Redeemed points do not earn more points.

Back to top

Can I use points to pay for shipping expenses?

Yes. The value of your points will be deducted from the total cost of your order which includes shipping expenses. In simple terms, the value of your points is equivalent to cash and you can spend it as you like.

Back to top

Do I earn points for discounted products?

Of course you do. The number of points earned is based on the final (discounted) price of the product.

Back to top

Conditions of use

  • Points are awarded and used with online purchases only
  • Points are awarded to registered users only
  • Points cannot be transferred between members
  • Points cannot be exchanged for cash
  • We reserve the right to discontinue the Customer Reward Program at any time in the future. If we ever do so, you will still be able to use any points collected up to that time.

Back to top

More questions?

If you still have questions about our Customer Reward Program, please contact us and we shall be happy to clarify any point.

Back to top

Copyright © 2005 - 2015 Tea From Taiwan
All Rights Reserved
Powered by Zen Cart